Job description

• Central product engineering role to liaison between R&D, Field engineering teams, along with product engineers within and other product teams.
• Test new product features through alpha and beta phases, identify and document usage scenarios, conduct Beta testing with interested customer counterparts and ensure successful deployment of new differentiating features.
• Provide technical and engineering insight and direction to Field engineering team for successful support of tool across all customers.
• Study and improve usability, applicability and adoption of products, platforms and solutions to meet customer business needs.
• Diagnose, troubleshoot and resolve complex technical issues on customer installations
• Deploy and train customers on new implementations and capabilities.
• Review and analyze feedback on product and solutions performance from customers and other application partners